Case Study: North American Subsidiary of a Japanese Car Company achieves major cost savings and faster PC refresh with CompuCom Systems Inc.

Automotive Manufacturer Benefits from Improved User Experience and Significant Cost Savings

North American Subsidiary of a Japanese Car Company turned to CompuCom Systems Inc after growing dissatisfied with its deskside support services. The company needed support for 13,000 end users and devices across North America, plus IMAC support, PC refresh management, and locally warehoused equipment for its U.S., Canada, and Mexico operations.

CompuCom Systems Inc conducted an Infrastructure Maturity Assessment and identified $1.9 million in savings potential, then delivered deskside and IMAC support, proactive PC refresh services, and a creative local warehousing model. CompuCom Systems Inc also supported a Windows 7 upgrade for 12,000 users, a Blackberry-to-iPhone transition, and executive concierge services, reducing PC refresh implementation time by 40 percent while lowering costs and improving the customer experience.