Case Study: Connection builds a scalable workforce and reduces turnover with CompTIA

Connection cuts turnover to 9% with CompTIA

Connection, a leading IT solutions provider, faced challenges in scaling its workforce to meet high client expectations and operational complexity. Their onboarding processes were inconsistent, and they struggled with retention and skill gaps in areas like cybersecurity. To address this, Connection partnered with CompTIA to implement a standardized, role-based training and certification program.

CompTIA provided vendor-neutral certifications like Network+ and Server+ to create scalable learning pathways aligned to specific job roles. This solution resulted in faster onboarding, reduced employee turnover to 9% (below the 15% industry average), and the creation of a strong internal talent pipeline. The program empowered employees, improved operational consistency, and directly supported Connection's business growth and quality standards.

Connection