Case Study: Esko achieves faster multilingual documentation publishing with Componize Software

A 6 year winning streak with DITA and Componize

Esko, a worldwide leader in software, hardware, and services for product packaging, faced a challenge modernizing and standardizing its technical documentation for over 50 software products following a period of rapid growth and a merger. With teams and subject matter experts spread across continents, the company needed a robust system to manage content and support multiple languages. They chose to adopt the DITA standard and selected Componize Software as their Component Content Management System (CCMS) to implement it.

The solution from Componize provided native DITA support, superior link handling, and lightning-fast, reliable publishing. This implementation dramatically streamlined Esko's workflows, reducing the time-to-market for documentation by 40% and cutting processes that previously took days down to a single hour. Componize enabled Esko to easily manage over 15,000 users and scale its documentation to support 106 products in 16 languages, achieving a rapid return on investment and transforming its technical writers into user assistance designers focused on customer satisfaction.

Esko

David Heijl

Customer Engagement Platform Manager