Case Study: L’Occitane Group achieves unified B2B and B2C e-invoicing compliance with Complyance

How Global Enterprises Like L’Occitane Unified B2B and B2C EInvoicing Across 27 Stores in Just Weeks

The global beauty and skincare brand L’Occitane Group faced the challenge of complying with Malaysia's LHDN e-invoicing mandate across its 27 retail stores and complex dual B2B and B2C operations. They needed a unified solution that could handle high-volume transactions without adding operational complexity or disrupting existing systems. To address this, they partnered with the vendor Complyance for its e-invoicing service.

Complyance implemented its regulatory middleware to act as a bridge between L’Occitane’s systems and the tax authority. The solution featured a specialized B2C consolidation engine to automatically aggregate daily retail invoices and a unified dashboard for tracking. As a result, L’Occitane achieved 100% compliance, went live in just weeks, and now automates over 100,000 invoices monthly with significantly reduced manual effort.

L’Occitane Group