Case Study: Ziglu cuts customer onboarding time to 2 minutes 20 seconds with ComplyAdvantage

Ziglu reduced predicted on boarding time considerably

Ziglu, an electronic money institution that enables customers to buy, sell, spend and send cryptocurrencies and GBP, needed an AML partner to satisfy FCA requirements and deliver a seamless, fast onboarding experience. After a rigorous selection process evaluating service levels, security, risk processes and API integration, Ziglu chose ComplyAdvantage’s AML Screening and Monitoring to ensure regulatory compliance, enhanced due diligence and scalable support for growth.

ComplyAdvantage’s two-way RESTful API was integrated quickly into Ziglu’s back-office systems, enabling checks in seconds, reducing manual compliance work and providing ongoing screening against sanctions, watchlists and PEPs. As a result of ComplyAdvantage’s solution, Ziglu secured its e‑money licence from the FCA and cut predicted onboarding time from a five-minute target to 2 minutes 20 seconds — a greater than 50% reduction.

Ziglu

Paul Gernon

Head of Customer Operations