Case Study: Santander cuts customer onboarding from 12 to 2 days with ComplyAdvantage's Adverse Media API

Santander Group is a diverse retail and commercial bank with over 188,000 employees and 125 million customers

Santander, a global retail and commercial bank with 125 million customers, faced manual, high-volume onboarding and siloed processes that increased costs and slowed customer journeys. To modernize its corporate onboarding and automate adverse-media screening, Santander adopted ComplyAdvantage’s AIM Insight adverse-media API to move screening off‑premise and into a configurable, cloud-enabled workflow.

ComplyAdvantage delivered a configurable API that screens entities against billions of data points, categorizes media with a FATF-aligned taxonomy, and surfaces adverse results to analysts to automate decisions previously done by hand. As a result of ComplyAdvantage’s solution, Santander cut mean onboarding cycle time from 12 days to 2 days, reduced customer and colleague process time by more than 50% (in some cases 75–80%), and now runs adverse-media screening on all entities in Corporate and SME onboarding.

Santander

Jonathan Holman

Head of Digital Transformation