Case Study: BigPay improves analyst efficiency with ComplyAdvantage

BigPay improves analyst efficiency with integrated customer screening & transaction monitoring

BigPay, an award-winning FinTech serving more than 1.4 million users across Southeast Asia, needed a faster and more flexible customer screening process to replace its manual, ad hoc approach. The company was struggling with cumbersome batch rescreening, growing compliance demands, and the need for configurable screening by market and use case, so it partnered with ComplyAdvantage for customer screening and adverse media monitoring.

ComplyAdvantage helped BigPay build a tailored, API-connected screening workflow that unified sanctions, PEP, and adverse media checks across multiple tools and databases. The solution enabled unique screening profiles by market, improved fuzziness and search configuration, and reduced manual work so analysts could focus on alert investigations; BigPay also reported two major time-saving innovations coming directly from ComplyAdvantage account review recommendations.

BigPay

Ashwin Nazareth

FinCrime Operations & Disputes Principal