Case Study: ITEK achieves a cloud-based EQMS, faster approvals and ISO 13485 readiness with ComplianceQuest

ITEK Partners with ComplianceQuest Establishing New Quality Management System

ITEK, a Costa Rica–based shelter manufacturer serving medical device customers, needed to establish rock‑solid, cloud‑native quality systems to win customer trust and meet regulatory requirements. The company sought a solution that would run on any device, integrate with other platforms, and avoid premise‑based or proprietary software — criteria that led them to choose ComplianceQuest’s SalesForce‑native EQMS.

ITEK implemented ComplianceQuest across nearly every module (EQMS, Audit, CAPA, Document, Training, etc.), spending nine months configuring workflows before going operational. ComplianceQuest’s built‑in workflows saved ITEK from creating more than 100 forms, enabled approvals in seconds from any device, increased transparency and accountability, supported a remote workforce, and laid the groundwork for ISO 13485 — delivering clear time and efficiency gains and a competitive advantage.

ITEK

Bernal Rodríguez

Chief Executive Officer & Founder