Case Study: Sterling achieves 75% faster document creation and improved quality visibility with ComplianceQuest

IT Solutions Provider is Completing Key Quality Processes in Just Minutes with ComplianceQuest EQMS

Sterling, a 300+‑person IT solutions provider headquartered in North Sioux City, SD, was struggling with manual, disconnected quality processes—maintaining master lists in Excel and documents in SharePoint led to outdated, inconsistent records and limited scalability. To centralize and modernize quality management, Sterling selected ComplianceQuest and its EQMS (implementing the Document, Nonconformance, and CAPA modules).

ComplianceQuest implemented the EQMS using its Rapid Start Model (about two weeks per module), going live in early September 2024, and delivered measurable gains: document creation time fell 75% (from 30 to 5 minutes), annual review/update tasks dropped from ~1.5 hours to minutes, and Sterling projects ~40% faster implementation of new quality standards plus 45% cost savings. ComplianceQuest’s solution also improved visibility with dashboards, streamlined audits, reduced manual labor equivalent to a full-time role, and enabled plans to expand licenses and modules.

Sterling

Sarah Surber

Compliance Manager