Case Study: Huhtamaki achieves faster, consolidated quality management and improved customer service with ComplianceQuest

ComplianceQuest Helps Huhtamaki Deliver Greater Value to its Customers

Huhtamaki, a global food-packaging company operating 81 sites and 22 Foodservice locations worldwide, faced slow, manual quality and document processes that hampered customer service and scalability. Using a patchwork of email, Lotus Notes, and spreadsheets, the team could not standardize complaints handling or access critical documents quickly, so Huhtamaki selected ComplianceQuest and its Salesforce-native EQMS to meet their digitalization and growth needs.

ComplianceQuest implemented its EQMS beginning with Document Management and then the Complaints module, centralizing data and integrating with existing systems. The solution cut document-response times from 1–3 days to minutes, consolidated current data across sites, reduced internal transactions, and improved reporting and dashboards for faster root-cause analysis and customer updates — measurable time savings that improved service and operational efficiency.

Huhtamaki

Catherine Tipper

Customer Quality & Compliance Director of Foodservice EAO