Case Study: Canon Medical Systems Europe modernizes legacy EQMS and gains real-time reporting with ComplianceQuest

Canon Medical Systems Europe Adopts ComplianceQuest’s Innovative, Cloud-Based EQMS Suite

Canon Medical Systems Europe faced an urgent need to replace an aging, Lotus Notes–based quality management system that was unsupportable, siloed, and labor‑intensive. Seeking seamless integration with its Salesforce CRM and a modern QHSE platform, Canon selected ComplianceQuest’s cloud‑based, Salesforce‑native Enterprise Quality & Safety Management (EQMS) suite and initially deployed Complaints, Controlled Document, Change, CAPA, Risk, and Audit modules.

ComplianceQuest delivered a centralized, scalable EQMS that gave Canon a 360° view of quality processes, enabled KPI tracking, and streamlined reporting and complaint handling. Results included migration of over 3,500 live documents, a rollout of six modules across nine countries in nine months, and a measurable time savings of nine days of labor per quarter from predefined, real‑time reports—improving approvals, reducing admin burden, and strengthening regulatory compliance.

Canon

Dik Hoogmoed

Regulatory Affairs Director