Case Study: Kensing achieves faster quality processes and 45% cost savings with ComplianceQuest

Specialty Manufacturer Cuts Document Investigation and Customer Complaint Resolution Time by 50 Percent with ComplianceQuest EQMS

Kensing, a specialty ingredients manufacturer, faced challenges with its inefficient, manual, and costly hybrid quality management system built on SharePoint and other Microsoft applications. The system lacked functionality, was difficult to scale for growth, and required a heavy IT burden. To solve this, Kensing selected and implemented the ComplianceQuest Enterprise Quality Management System (EQMS).

By deploying ComplianceQuest's Document, Complaint, CAPA, and Nonconformance modules, Kensing streamlined its quality processes on a centralized, intuitive platform. The results were significant, including a 50 percent reduction in both document investigation and customer complaint resolution times, while also achieving a 45 percent cost savings. The ComplianceQuest solution provided the scalability and seamless integration Kensing needed for future growth.

Kensing

Brian Macias

Quality Systems Supervisora