Case Study: Zoological Society of London achieves streamlined purchase-to-pay automation and cost savings with Compleat Software

Zoological Society of London selects Compleat to automate their P2P procurement process for INFOR SunSystems

The Zoological Society of London (ZSL) needed a cost-effective way to automate its purchase-to-pay process for INFOR SunSystems after years of searching and difficulty securing project funding. ZSL selected Compleat Software and its CompleatP2P solution to deliver formal approval workflows, real‑time spend visibility for budget holders, and an easy-to-use procurement automation platform.

Compleat Software implemented a 20-user cloud pilot with three days’ consultancy, completed UAT in two days, and offered a low-cost test phase at £500/month, delivering full integration with SunAccounts and out‑of‑the‑box handling of complex VAT rules (100% compliance). The CompleatP2P rollout automated order creation and invoice processing, gave a single real‑time view of suppliers and budgets, reduced invoicing effort, saved time and money, and improved financial control and supplier relationships.

Zoological Society of London

Nick Napier

Head of ICT