Case Study: Barmenia streamlines document delivery and automates returns with Compart DocBridge Pilot

Barmenia Versicherungen - Customer Case Study

Barmenia Versicherungen, Germany's seventh-ranked private health insurer, faced a complex and inflexible document output infrastructure that limited its ability to integrate new physical and electronic distribution channels. Its processes were managed by disparate applications, making changes prohibitively expensive. To modernize and centralize its document delivery, the company turned to vendor Compart for a solution based on the DocBridge Pilot platform.

Compart implemented DocBridge Pilot to centrally manage all document output, which seamlessly integrated Barmenia's diverse applications and new distribution channels. The solution automated processes, including the automatic handling of returned mail, leading to significant efficiency gains. The implementation was a success, with the system processing 460,000 mailings for a sensitive rate restructuring campaign right after launch. Barmenia achieved five-figure savings in postage and gained the flexibility to easily adapt its workflows.

Barmenia Versicherungen

Ansgar Schneider

Barmenia Versicherungen