Case Study: Zion Lab achieves faster support and customized LIS reporting with Comp Pro Med's Polytech LIS

Zion Lab Changes LIS To Polytech Acquires Comp ProMed’s Responsive Support

Zion Lab, a growing laboratory services organization in South Texas, needed a better way to support rapid testing and quick turnaround times. Their old LIS was slow to change and support requests were taking up to six months, making it difficult to keep up with customer expectations. Comp Pro Med provided the Polytech LIS to help address these challenges.

Comp Pro Med implemented Polytech LIS with live human support from expert engineers and flexible, user-editable reporting. The system was implemented quickly, and Zion Lab reported extremely helpful, professional support while they fine-tuned the LIS and built multiple interfaces for their equipment. The result was a better fit for molecular PCR, polypharmacy and medication noncompliance, toxicology, and blood testing, with improved confidence that operations would run smoothly.

Zion Lab

Victor Castillo

Executive Director