Case Study: Natural Kitchen boosts repeat purchases with Como

Natural Kitchen’s Monthly Purchases by Loyalty Club Members Grow by 119%

Natural Kitchen, a growing chain of à la carte restaurants, health food delis, and juice bars in the UK, needed a scalable way to understand customer preferences and encourage repeat visits as the business expanded. Working with Como, they set out to replace guesswork with personalization and create a more tailored experience for their diverse customer base.

Como implemented a digital loyalty program through ComoSense, replacing paper punch cards with centralized customer data, POS identification, and personalized rewards. The result was more than £100,000 in purchases in the first two months, a 119% increase in monthly business transactions by members, and 40% of loyalty club members returning to make a purchase each month.

Natural Kitchen

Alba Formoso Getino

Social Media & Marketing Manager