Case Study: TalentSpa increases web leads by 40% with CommVersion Live Chat

How TalentSpa increased the number of web leads by 40%

TalentSpa, the UK’s leading online recruitment specialist, wanted to increase web leads, engage website visitors outside office hours, and improve the client engagement experience on its website. To address this, TalentSpa worked with CommVersion and implemented a 24/7 live chat service using CommVersion Live Chat Support.

CommVersion helped TalentSpa deploy proactive live chat that captured more qualified conversations and provided full chat transcripts for follow-up. The result was a 40% increase in web leads, a 25% increase in new business from online leads, and a 75% chat-to-sales conversion rate, along with a marked improvement in client engagement.

TalentSpa

Thomas Clegg

Managing Director