Case Study: Eview Group increases website leads by 29% with CommVersion Live Chat

EVIEW GROUP increases website lead volumes by 29% with human-led live chat.

Eview Group, a multi-brand real estate network founded in 2006, wanted to improve the quality of website leads and generate more warm enquiries for its agents. With almost 52% of traffic arriving outside working hours, the company needed a 24/7 solution that could engage prospects in real time and pre-qualify leads more effectively than forms or bots. CommVersion’s human-led live chat service was chosen to support this goal.

CommVersion reviewed website behaviour, identified the best pages for live chat, and trained its agents extensively on Eview Group’s business and tone of voice before launch. The result was a 29% uplift in website leads over six months, with no drop in web enquiry form submissions, showing that CommVersion was generating new business rather than cannibalising existing channels. Leads also converted at a higher rate, and average session duration on-site increased by 8.42%.

Eview Group

Manos Findikakis

Chief Executive Officer