Case Study: HD achieves 224% more web leads with CommVersion Live Chat

A leading Digital Marketing agency saw a 224% increase in their web leads after implementing CommVersion Live Chat on their website.

HD, a London-based digital marketing and communications agency, wanted a better way to convert website visitors into leads and enquiries that could be tracked through to sales. To address this challenge, HD partnered with CommVersion and its Live Chat service to engage visitors more proactively.

CommVersion implemented a 24/7 live chat solution with a branded chat window, a tailored chat matrix, and real-time analytics to guide agent conversations. Within less than a year, CommVersion helped HD increase web leads by 224% from 100 to 324, achieve a 34% chat-to-lead conversion rate, maintain a 15-second average first response time, and deliver 94% customer satisfaction.

HD

Vaughan Owen

Chief Executive Officer