Case Study: Ian Finch Plumbing & Heating achieves streamlined scheduling and improved customer service with Commusoft

Why Commusoft is so central to Ian Finch Plumbing & Heating Ltd's business operations

Ian Finch Plumbing & Heating, a 10‑employee Plumbing & Heating firm in Poole, UK, was struggling to manage hundreds of jobs and avoid missed appointments that harmed customer service. They turned to Commusoft, using its all‑in‑one field service solution — including service scheduling, a customer database and the technician mobile app — to centralize records and keep office and field teams coordinated.

Commusoft implemented centralized scheduling, CRM and mobile technician access so every job history and appointment is visible in the office and on the field app. The result: the office manager says they no longer need at least one extra full‑time staff member, missed appointments have been avoided, job management is far simpler, and leadership can focus on strategic planning rather than day‑to‑day operational firefighting.

Ian Finch Plumbing & Heating