Case Study: Westminster Heating and Plumbing achieves paperless, streamlined operations and easier scheduling with Commusoft

Westminster Heating and Plumbing Go Paperless with Commusoft

Westminster Heating and Plumbing, a family‑run heating and plumbing business in London with seven employees, was struggling with a messy paper‑based system: job tickets, a foldered service‑reminder system and constant phone juggling made tracking jobs, reminders and routing inefficient. They turned to Commusoft, adopting its job‑management software to replace paper processes and centralise customer and job information.

Commusoft implemented a digital job board, searchable customer records, one‑click annual service reminders and map‑based scheduling so the office can assign the nearest technician and send reminders automatically. As a result, Westminster now automates service reminders, cuts time spent hunting for job tickets, manages all technicians from one screen and has become more organised and professional — enabling the owner to step back from day‑to‑day operations and improving efficiency across their 10‑mile service area.

Westminster Heating and Plumbing

Lorna Taylor

Manager