Case Study: Otter South West achieves faster growth and streamlined operations with Commusoft

Otter South West Limited Grows Bigger (and Faster) with Commusoft

Otter South West, a 16‑employee plumbing, heating and renewable installations firm in Somerset, needed a field service management system to replace paper job sheets and an Apple calendar as they expanded into service and maintenance work. After evaluating providers, Otter South West chose Commusoft for its user‑friendly interface and efficient mobile app to support non‑IT staff and field technicians.

Commusoft implemented its field service management software and mobile app to create a single automated job workflow—covering scheduling by skill, technician dispatch, automated customer reminders, parts tracking (planned upload of parts), and immediate invoicing and payment chasing. The result for Otter South West has been far less paperwork, faster scheduling and job completion, elimination of manual mailing for service reminders, and an automated end‑to‑end process that scales as the business grows.

Otter South West

Martin Conlon

Director