Case Study: Mycroft Heating & Plumbing achieves streamlined scheduling and time savings with Commusoft

Mycroft Heating & Plumbing - Customer Case Study

Mycroft Heating & Plumbing, a four-person Heating & Plumbing business in South West London formed in 2006, was struggling to manage appointments and customer records across two to four disparate platforms, which made scheduling laborious and duplicated data entry. The company moved to Commusoft’s job management software, using its service-scheduling and calendar features to centralize all appointment and job information.

Commusoft implemented a single, intuitive system with a feature-rich calendar that eliminated the need to duplicate information across multiple tools, made it easy to move and reschedule jobs, and provided job history and reminders (for example, annual boiler service notifications). The result was more efficient planning, time saved for a small team, easier part preparation using past job notes, and increased confidence to grow — all credited to Commusoft’s solution.

Mycroft Heating & Plumbing

Tim Mycroft

Mycroft Heating & Plumbing