Case Study: Merit Facility Management accelerates growth with Commusoft

Merit Facility Management Accelerates Growth and Expands Service Area With Commusoft

Merit Facility Management, a San Antonio-based facility management company, was growing quickly across Texas and needed a better way to manage a diverse mix of customers, subcontractors, and service types. With 40+ users and work ranging from HVAC and plumbing to pest control, the team chose Commusoft and its Customer Journey plan to help organize operations and keep up with demand.

Using Commusoft’s job management platform, Customer Portal, automated notifications, Custom Forms, Job Descriptions, User Groups, and flexible Daily licensing, Merit streamlined scheduling, improved customer communication, captured compliance data, and expanded into new cities without turning work away. According to the customer, Commusoft helped them take on more business efficiently, support 30 to 40 subcontractors, and accelerate growth into markets like Houston and Austin.

Merit Facility Management

Ness Aguilar

Merit Facility Management