Case Study: Ideal Plumbing Solution achieves streamlined mobile scheduling and rapid staff onboarding with Commusoft

How Ideal Plumbing Solution got on with Commusoft, from scheduling appointments on the go, to introducing new staff members to our easy-to-use software

Ideal Plumbing Solution, a 15‑employee plumbing and facilities management company in Swindon, UK, needed to modernize scheduling and reduce admin as it grew. After some initial skepticism, they adopted the Commusoft software package — including its technician mobile app — to move appointments and staff onboarding onto a single digital platform.

Commusoft delivered an easy‑to‑use system that lets technicians schedule their day from their mobile devices and automates follow‑up, giving managers complete control and cutting administrative work. The result: new office staff are operational within minutes (one new hire was comfortable in five minutes), technicians self-manage schedules, and Commusoft has become a core operational tool that supports business expansion.

Ideal Plumbing Solutions