Case Study: WPJ Heating Service achieves rapid growth and streamlined operations with Commusoft

How Commusoft has helped WPJ Heating service grow their business, manage their admin, and improve customer service

WPJ Heating Service, a London-based heating and multi‑trade business, was struggling to manage rapid growth, mounting administrative work, and inconsistent customer communication. To centralize scheduling and admin and improve technician communication, WPJ Heating Service adopted Commusoft’s field-service management platform, including its core service scheduling and mobile job tools.

Commusoft delivered a single platform for scheduling, mobile job management, attaching files and job notes, and invoicing, enabling WPJ Heating Service to bring formerly outsourced tasks back in‑house. The results include smoother scheduling handled by a seven‑person office team, better on‑site data capture via smartphones, improved customer service, and company growth from a two‑person start to roughly 23–26 staff — outcomes WPJ credits directly to Commusoft.

WPJ Heating Service

Will Hawksley

WPJ Heating Service