Case Study: Heating South West achieves a stress-free customer journey and faster invoicing with Commusoft

Heating South West - Customer Case Study

Heating South West, a 25‑employee gas and plumbing firm in Liskeard, Cornwall, wanted to remove stress for both customers and staff rather than simply increase job volume. After years of paper diaries, handwritten job sheets and a “prehistoric” accounting system, Brian Hardy and the team selected Commusoft’s field service management software to modernize scheduling, mobile job management and invoicing.

Commusoft deployed GPS-enabled scheduling, mobile diary sync, drag-and-drop rescheduling, automated service reminders (sent two weeks before due dates via SMS, email or print) and planned accounting integrations with Sage/Xero. These changes have streamlined the customer journey, reduced administrative workload, improved response times, enabled faster invoicing and payments, and cut scheduling headaches—giving Heating South West more efficient operations and happier customers and staff.

Heating South West

Brian Hardy

Heating South West