Case Study: C.P. Jefferies Heating & Plumbing achieves a 70% cut in admin time and improved service quality with Commusoft

C.P. Jefferies Ltd Streamlines Their Plumbing & Heating Business with Commusoft

C.P. Jefferies Heating & Plumbing, a family-run plumbing and heating business in the Cotswolds with around 30 staff, faced a paper-based, clunky operations system that made real-time visibility, job tracking, and comprehensive service records (critical for boiler and Aga servicing) very difficult. To address this, they implemented Commusoft’s field service management software, including vehicle tracking, to replace paper schedules and fragmented processes.

Using Commusoft, each technician now has a device and individual schedule, while the office accesses consolidated customer, job, invoicing, product, and testing records in one place. Vehicle tracking gives real-time location and status, allowing the team to proactively update customers; as a result, C.P. Jefferies estimates office admin time has been reduced to roughly 30% of previous levels, with improved efficiency, compliance, and a higher-quality service delivered to customers.

C.P. Jefferies Heating & Plumbing

Rob Williams

Director