Case Study: Premier Heating Solutions quadruples job bookings and triples revenue with Commusoft

Commusoft Increases Job Booking by 4x and Triples Company Revenue

Premier Heating Solutions, a customer-focused heating and plumbing firm based in Reading and in business since 2015, struggled to scale using T‑Cards and Microsoft Office—handling roughly 100 jobs a month with no real reporting or efficient workflows. After adopting Commusoft in 2017 and upgrading to Commusoft’s Customer Journey Plan in 2020, the company sought a scalable field service software solution to improve scheduling, billing, inventory and customer service.

Commusoft delivered intelligent scheduling, automated invoicing, inventory management and SLA tracking, which enabled Premier Heating Solutions to scale from ~100 to ~400 jobs per month (a 4x increase) and triple company revenue. Measurable impacts include invoicing cut from days to under 30 seconds, about 12% savings on parts (approaching six figures), over 1,000 five‑star reviews, and growth without proportionally increasing headcount—positioning the business to add around a million in revenue—thanks to Commusoft.

Premier Heating Solutions

Phil Mulvenna

Managing Director