Case Study: A & S Kingdon Ltd cuts admin time by 80% and goes paperless with Commusoft

Commusoft helped a growing, family-run plumbing and heating company free themselves of paper, inefficiency, and over-reliance on individual staff members

A & S Kingdon Ltd, a family-run plumbing, heating and electrical business in Sidmouth, Devon with 14 staff and 40 years’ experience, was struggling with paper-based processes, multiple calendars and spreadsheets, lost documents, and over-reliance on individual employees. After a recommendation they adopted Commusoft’s job management software to replace their paper workflows and fragmented admin systems.

Commusoft delivered a cloud-based job management solution with a mobile app, Sage accounting integration, digital checklists and automatic timesheets, plus training and support. As a result A & S Kingdon estimate an 80% cut in weekly admin time, service invoicing time dropped from 5–10 minutes to about 30 seconds, stationery costs fell, cash flow improved, technician communication and visibility increased, and the team gained flexibility to cover roles and hire more easily — all thanks to Commusoft.

A & S Kingdon

Lisa

A & S Kingdon