Case Study: Ace Energy Plumbing & Heating achieves 14% revenue growth and streamlined scheduling with Commusoft

Automation and Intelligent Scheduling Set to Increase Revenue by 14%

Ace Energy Plumbing & Heating, a growing plumbing and heating firm in Bath, UK founded in 2016, was hampered by an unreliable custom job-management system that couldn’t scale with their growth. Seeking a dependable platform, Managing Director Nicola Seviour chose Commusoft and signed up for Commusoft’s Automation plan to gain intelligent scheduling and workflow automation.

Commusoft implemented intelligent scheduling, online booking/quoting, mobile workflows and invoicing tools, which Ace Energy Plumbing & Heating now use across the business (intelligent scheduling is used for 99% of bookings). The changes cut admin, sped invoicing from 4–5 days to about 10 minutes, improved technician satisfaction and customer communication, and enabled one extra job per technician per day — a change Nicola projects will drive a 14% increase in annual revenue.

Ace Energy Plumbing & Heating

Nicola Seviour

Managing Director