Case Study: Lewis Apartments streamlines parking enforcement with Community Boss

Lewis Apartments - Customer Case Study

The customer, Lewis Apartment Communities, faced significant challenges with an outdated paper-based parking system. Their staff was overwhelmed with manual validation processes, leading to resident frustration and inefficiency. This prompted them to seek a smart parking solution from the vendor, Community Boss, who provided their Parking Boss product.

Community Boss implemented Parking Boss, a technology platform using license plate readers and smart decals to streamline enforcement and permit management. The solution eliminated paper records, saved staff considerable time, and provided residents with an online portal to handle violations. The results for Lewis Apartment Communities included a consistent, fair process across 20 communities, improved resident compliance, and enhanced support for their reputation for superior customer service.

Lewis Apartments

Doug Oyler

Senior Regional Manager