Case Study: Fulton’s Crossing Apartments improves parking management with Parking Boss

How Rachel Phinney found a parking solution for her 504 unit apartment community

The customer, Fulton's Crossing Apartments, a 504-unit apartment community managed by Pinnacle, faced significant challenges with parking. Residents had been complaining for months about a lack of available spaces and unauthorized vehicles. The senior property manager was seeking a solution to enforce lease agreements and regain control over the parking situation. The vendor, Community Boss, offered its Parking Boss system to address these issues.

Community Boss implemented its Parking Boss system, which used QR code stickers to enforce the one-vehicle-per-licensed-resident rule. This solution prevented unauthorized occupants from parking and forced them to be added to leases officially. The results were immediate and measurable; within the first month, over 20 new roommates were added to leases. Within 12 days of going live, the property received two positive reviews about the improved parking, and the lot had more open spaces, even during peak hours.

Fulton’s Crossing Apartments

Rachel Phinney

Senior Property Manager