Case Study: HNN Associates Achieves Fair Parking Across 20 Communities with Community Boss

How One Property Management Company Created Fair Parking for 20 Communities

HNN Associates, a property management company in Washington state, faced significant parking challenges across its portfolio of over 20 communities. Their main issues included residents exceeding the number of vehicles their leases allowed, widespread fraud with generic parking permits, overwhelmed staff working overtime, and a high volume of resident complaints and negative online reviews that threatened leasing revenue.

The vendor, Community Boss, implemented its Parking Boss solution, which utilized unique barcode Smart Decals for resident vehicles and a virtual guest registration system with time limits. This eliminated permit fraud, ensured fair parking enforcement, and integrated seamlessly with the company's courtesy patrol. The results included creating a fair parking experience for over 7,500 households, a significant reduction in complaints and staff hours spent managing parking, and an overall improvement in resident satisfaction.

HNN Associates

Jennifer Staplin

Organizational Development Manager