Case Study: Greystar simplifies parking management and improves online reviews with Community Boss

How a Greystar Community Simplified Parking and Improved Online Reviews

a Greystar-managed apartment community called Tivalli was facing a significant challenge with parking management. The issue was the primary complaint in negative online reviews, creating pressure to improve its reputation. The existing parking enforcement was expensive at $1,500 a month and ineffective, leaving residents unhappy and the team without a solution. Community Boss was engaged to address this problem with its Parking Boss service.

The solution from Community Boss involved a customized plan that simplified the parking system with scannable decals, new signage, and a web-based management platform. This implementation led to an immediate and significant improvement in online reviews, with parking complaints turning into positive comments. The new system also created $500 in new monthly revenue from parking leases, enforced rules more easily, and drastically reduced the strain on the property management team.

Greystar

Stephanie Young

Greystar