Case Study: Addison Lee achieves greater driver efficiency with CommonTime mobile solutions

Addison Lee - Customer Case Study

Addison Lee, one of London’s most trusted private hire operators, needed to replace an aging driver mobile app that depended on legacy devices and lacked a long-term support path. The company launched a procurement process to find a robust new solution for its passenger, courier, and chauffeur management workflows, and partnered with CommonTime to redesign these mobile processes.

CommonTime delivered a new mobile app suite for Addison Lee’s drivers, couriers, and Tri-Star chauffeurs, tightly integrated with the company’s booking, allocation, consumer, and Co-Pilot systems. The solution enabled real-time job management, amendments, no-show handling, live traffic and roadwork heat maps, and immediate billing of supplementary charges, reducing driver downtime, eliminating legacy device maintenance costs, and improving overall efficiency across the business.

Addison Lee

Catherine Faiers

Chief Operating Officer