Case Study: Sourcegraph centralizes cross-channel activity to power growth with Common Room

How Sourcegraph centralized cross-channel activity to power business growth

Sourcegraph, a product-led open-source company, needed to centralize and understand user activity and feedback from its fragmented online community to support the development of its AI coding assistant, Cody. The company turned to Common Room to gain a unified customer view and automate workflows across its various digital channels.

Using Common Room, Sourcegraph integrated signals from Discord, Discourse, GitHub, LinkedIn, Reddit, and Slack into a single platform. This provided a 360-degree view of user activity, enabling the team to surface product issues, measure sentiment, and scalably personalize engagement through AI-powered automations and enrichment. The solution from Common Room allowed Sourcegraph to effectively monitor its community and apply critical customer intelligence directly to its product development process.

Sourcegraph

Justin Dorfman

Open Source Program Manager