Case Study: Canadian Metal Producer improves underground planning, safety, and shift coordination with Commit Works' CiteOps

Focus on implementation process – supervisor training, communications and change management

A Canadian producer of precious metals sought to decrease operational variability and ensure continued safety by improving communication and accountability across its underground mine. While meeting production targets, the company faced challenges with cross-shift coordination, data reporting, and integrating plans between departments. They partnered with Commit Works to implement its CiteOps software, aiming to create a single, integrated plan to make hazards and bottlenecks instantly visible to all crews and planners.

Commit Works deployed CiteOps over 11 weeks, emphasizing change management and user training for supervisors and planners. The solution provided a single source of truth, leading to a significant improvement in work coordination shortly after implementation. Key results included an easily accessible hazard log, improved shift handoffs, reduced equipment standby time, and seamless communication. The project was completed on time and on budget, achieving the customer's goal of one integrated system used by everyone.