Case Study: CBRE Albany achieves 398 hours saved and streamlined invoicing & broker payments with CommissionTrac

How Shelly Used CommissionTrac to transform the brokerage operations and data reporting process for CBRE Albany

CBRE Albany, the Albany, NY affiliate of CBRE, had long relied on manual transaction workflows—Word invoices, Excel spreadsheets and manual broker payment calculations—that were time-consuming and error-prone. Seeking to modernize transaction management, reporting and approvals, the office adopted the CommissionTrac workflow and commission management platform.

CommissionTrac centralized CBRE Albany’s deals, automated invoice generation and broker payment calculations, and provided quick onboarding and responsive support. Over two months CBRE Albany processed 300+ deals, saved 398 hours and realized a $9,154 ROI; Office Manager Shelly Protus reports invoices in 30 seconds and automated payment calculations, eliminating spreadsheets and improving operational clarity.

CBRE Albany

Shelly Protus

Office Manager