Case Study: Lee & Associates Charleston achieves 1,020 hours saved and faster payments with CommissionTrac

How Lizzie Cook Was Able to Make Lee & Associates Charleston’s Commission Process More Productive and Efficient Using CommissionTrac

Lee & Associates Charleston, a commercial real estate brokerage serving the Charleston, SC market, was managing commissions with spreadsheets and two-page paper deal sheets that were frequently misplaced. Operations Manager Lizzie Cook spent too much time chasing paper, and the firm lacked visibility into receivables, which hurt cash flow, budgeting and forecasting. To modernize their process they implemented CommissionTrac’s commission management software.

CommissionTrac centralized vouchers and attachments, standardized agent workflows (requiring contracts and co‑broker invoices to be attached), and provided fast, actionable reports (including 30/60/90‑day past‑due lists and agent reports in ~20 seconds). As a result Lee & Associates Charleston processed 550+ deals, saved 1,020 hours over 12 months and achieved a $35,700 ROI, with faster, cleaner invoicing, quicker payments and responsive support from CommissionTrac’s Customer Success team.

Lee & Associates Charleston

Lizzie Cook

Operations Manager