Case Study: U.S. Airline improves toll-free call quality and disaster recovery with Commio

U.S. airline takes to the cloud for better toll-free

U.S. Airline turned to Commio after its incumbent toll-free carrier lacked routing control, flexibility, and tools to solve call-quality issues or prevent outages. The airline needed a better way to manage high-volume customer calls, improve disaster recovery, and respond faster to support issues. Commio’s thinQ Voice and toll-free cloud solutions were used to address these gaps.

With Commio, the airline gained full control over toll-free operations by acting as its own RespOrg, routing calls across all 5 carriers in the cloud, and quickly purchasing, porting, and provisioning numbers. The company also added SMS/MMS messaging for 2FA and customer alerts. As a result, call quality improved, disaster recovery became self-managed, and setup that once took weeks was completed in days, with live support available via Slack, phone, and email.