Case Study: Twilio saves $5,000 a month with Commio

Twilio saves 46% on voice and SMS costs with Commio

The customer, Twilio, faced challenges with the high cost and limited transparency of its own voice and SMS/MMS services. Their product manager sought a way to scale a patient reminder application while gaining better control over routing and reducing expenses. The vendor Commio was engaged to address these issues.

Commio implemented its Connect BYOC solution, which was integrated into Twilio's existing application. This allowed calls to be routed across 40 carriers for optimal cost and quality and added SMS/MMS capabilities. The solution delivered a 46% savings on voice costs, free inbound text messaging, and nearly 50% savings on outbound messaging compared to Twilio. Commio also provided superior tools for troubleshooting and achieved 99.99% uptime.

Twilio