Case Study: the nation’s #3 airline achieves smarter toll-free call control with Commio

The Nation’s #3 Airline speeds toll-free issue resolution from days to minutes with Commio

the nation’s #3 airline sought a new toll-free solution after an outage with their incumbent carrier exposed a lack of routing control and tools to manage call quality. The airline needed to gain operational control to better serve its customers and turned to Commio to implement a modern cloud-based solution.

Commio provided its Smart Toll-Free service, which gave the airline RespOrg-like flexibility to route calls across all five major carriers for improved quality and redundancy. The solution also enabled text messaging for alerts and two-factor authentication. As a result, the airline improved call quality, gained the ability to self-manage disaster recovery, and benefited from responsive support. Commio's platform equipped the team with the tools to ensure reliable customer communications.