Case Study: ServiceTitan achieves better call delivery and cost savings with Commio

ServiceTitan routes 20M calls a month with Commio

ServiceTitan, an all-in-one SaaS platform for field service businesses, faced significant challenges with its call delivery system. Their static voice routes struggled to connect tradespeople with customers in rural areas, offered poor visibility into call quality issues, and provided slow support. To overcome these limitations, ServiceTitan partnered with Commio to replace their inflexible telephony services.

By implementing Commio's solution, ServiceTitan gained access to a broad set of carriers and powerful self-service tools for custom routing and call research. This allowed them to dynamically route 20 million calls per month at the best quality and lowest cost. The results included a 99.99% uptime, major cost savings, and the ability to successfully scale their call traffic, ensuring reliable connections between homeowners and service providers.

ServiceTitan