Case Study: ServiceTitan improves call delivery and reduces voice costs with Commio

ServiceTitan Helps Field Service Contractors Reach Millions of Customers

ServiceTitan, a platform for commercial and residential field service businesses, needed a better way to manage high-volume outbound calling and ensure reliable call delivery to local customers, especially in rural areas. With static voice routes, limited visibility into issues, and slow support responses, the company struggled to get every call where it needed to go.

Commio, using thinQ Voice, provided ServiceTitan with intelligent call routing, access to 40 high-quality carriers, least-cost routing, and self-service tools to research issues and block problematic routes. The result was improved call delivery, better control over outbound voice services, dynamic failover for 99.99% uptime, faster issue resolution, and cost savings of 40–70% on voice services.

ServiceTitan

Damon Prater

Senior Engineering Manager