Case Study: Numerica Credit Union achieves reliable, lower-cost cloud voice with Commio

Numerica Credit Union cuts call issues to seconds and scales to 10–12k minutes/day with Commio

Numerica Credit Union, a financial institution in the Northwest, faced significant challenges with its previous phone carrier, including frequent outages, poor support, and potential brand damage. These telephony issues risked member trust and hindered growth. To solve this, Numerica partnered with Commio for its cloud voice services.

Commio implemented a robust solution featuring intelligent call routing across 40+ carriers, per-minute pricing, and powerful self-service tools for troubleshooting. The results were substantial cost savings, the elimination of carrier-related outages, and the ability to handle over 10,000 call minutes daily. Numerica's staff gained the ability to fix issues in minutes, ensuring minimal impact on members and solidifying their reputation for reliability.

Numerica Credit Union