Case Study: Numerica Credit Union achieves reliable voice uptime and better call deliverability with Commio

Numerica Credit Union Cashes in on Better Inbound, Outbound & Toll-free Voice

Numerica Credit Union partnered with Commio after its previous carrier caused frequent voice outages, slow support, and call quality issues that hurt member trust. The credit union also struggled with session-based pricing, limited call capacity during peak times, and long delays in obtaining new numbers, making reliable inbound, outbound, and toll-free telephony a major challenge.

Using thinQ by Commio, Numerica moved to per-minute pricing, gained instant provisioning for local and toll-free numbers, and added tools for diagnostics, number management, E911, and redundant routing across 40+ carriers. Commio helped Numerica fix call issues within minutes, minimize impact to members, and support rapid growth to 10–12k minutes per day without session limits, while also improving troubleshooting speed and emergency calling confidence.

Numerica Credit Union

Jake Leonard

Systems Administrator in Telephony