Case Study: Fortune 500 Insurance Company achieves 48% toll-free savings with Commio thinQ Voice

Insurance Company Saves 48% on Twilio Costs with thinQ

A Fortune 500 insurance company needed a better way to manage high-volume toll-free calling in Twilio. The customer was struggling with limited carrier visibility, little routing control, rising costs, and slow support response times, making it difficult to keep calls reliable and affordable. To address these issues, they turned to Commio and its thinQ Voice service.

Using Commio’s thinQ Voice intelligent call routing with Twilio, the insurer added five toll-free carriers with a single code change, gained full routing control, and simplified toll-free number provisioning and porting. Commio helped the company reduce monthly toll-free costs by 48%, improve uptime through self-managed disaster recovery, and speed up troubleshooting with direct support via Slack, phone, and email.