Case Study: Small Appliances Brand recovers $2.28M from Amazon shortages with CommerceIQ

Small Appliances Brand recovers millions from Amazon

Small Appliances Brand, a household appliances supplier with over $200M in Amazon revenue, was struggling with repeated shortages because it lacked visibility into the root causes. Misclassified incoming orders—caused by discrepancies in pallet/carton categorization—made it difficult to understand why shortages kept occurring.

CommerceIQ provided its integrated retail ecommerce platform, including Profit Recovery Automation, to automatically dispute shortages as they occurred, create a single source of truth for claims and approvals, and use root cause analysis to prevent repeat issues. With CommerceIQ, the brand recovered $2.28M in phase 1 within 12 months, maintained a 55.2% approval rate, disputed more than 2,300 shortages, and identified and resolved the source of many shortages.