Case Study: Pet food supplier achieves $1.67M in recovered Amazon revenue with CommerceIQ

Pet Brand recovers millions from Amazon with automation

Pet Food Supplier, a pet brand selling over $250 million on Amazon, struggled with inventory shortages and a backlog of unfiled shortage disputes that left revenue on the table. Handling shortages manually was too time-consuming, so the customer turned to CommerceIQ and its integrated retail ecommerce platform, using CommerceIQ’s Profit Recovery Automation to automate dispute workflows.

CommerceIQ automated filing and dispute tracking, disputing ~1,200 shortages and using root cause analysis to prevent recurrences. In the first nine months CommerceIQ recovered $1.67M in revenue during phase 1 of disputes and achieved a 51.8% approval rate, with a large surge of disputes in the first two months that captured older shortages.